12 Best + Free IT Support & Help Desk Courses & Certification 2023

IT support is known to be a form of technical support which aims to provide great assistance using various technological issues relevant to computers, networks, printers, and other devices. Whereas a help desk is a department or can be an individual as well who has to offer assistance and all kinds of relevant information regarding electronic and computer problems. To learn more about IT Support specialist’s responsibilities, skills, and salary stats, follow here.

To understand more about IT support and help desk, our team at takethiscourse.net has compiled a list of Best + Free IT Support & Help Desk Courses & Certification. This list is a combination of both free and paid courses which are equally engaging and valuable. So let us take a look at what this list has to offer.

Best IT Support & Help Desk Courses & Certification

Google IT Support Professional Certificate

• • • Google via Coursera
    • 959,444+ already enrolled!
    • ★★★★★ (128,272 Ratings)

This specialization is your path to a perfect career in IT which aims to help you develop all the in-demand skills and get you ready for a job in just 6 months.

• The reason why we chose this specialization is its focus on explaining how to perform day-to-day IT support tasks which include computer assembly, installing programs, wireless networking, and customer service.
• This specialization is for those interested in learning to use systems including Linux, Command-Line Interface, binary code, etc.

More IT Support & Help Desk Courses

IT Support Technical Skills Helpdesk

• • • Kevin Apolinario via Udemy
    • 3,556+ already enrolled!
    • ★★★★★ (227 Ratings)

This it support course is going to give you a very good understanding of what IT support is and help you develop hands-on technical skills.

• The best thing about this course is its focus on covering different important topics line active directory, help desk, desktop support, and tech support.
• This course is for those who wish to get real-world hands-on training that can then be used in an actual work environment.

IBM Technical Support Professional Certificate

• • • IBM via Coursera
    • 2,210+ already enrolled!
    • ★★★★★ (52 Ratings)

Are you interested in launching a career in tech and don’t know where to start? This professional certificate will provide you with everything you need to get job-ready within no time.

• The best thing about this specialization is its focus on explaining how you can develop in-demand hardware and software skills which can then help you configure devices and operating systems.
• This specialization is for those who wish to learn to build important computer networking.

IT & Technical Support Guide to Helpdesk, Desktop & Servers

• • • John Courtenay via Udemy
    • 15,817+ already enrolled!
    • ★★★★★ (1,057 Ratings)

In this engaging class, you will understand all about the different levels of IT technical support and how it works.

• The reason why we chose this class is its focus on explaining the Service Level Agreements (SLAs) and how they can be applied in real-world situations.
• This class is for those who wish to learn to assess user ability while dealing with incoming service requests and other things about IT and technical support.

IT Support Case Studies

• • • IBM via edX
    • 48 Hours of effort required!
    • Study Type: Self-paced

This course is a practical course with different case studies that will allow users to show their abilities to perform in the Information Technology support role. This course will allow users to apply their knowledge to real-world situations and will help them practice solving different problems that a Tech Support role encounters. It includes knowledge about networking, security, cloud computing, and more.

• The best thing about this course is that it focuses on practice and hands-on activities that will be effective in helping people understand the concepts easily. It is important as it will allow them to test their knowledge and find out if they lack in any area.
• This course is for people who want to pass the CompTIA IT Fundamentals (ITF+) Certification exam. It is also beneficial for those who want to apply for help desk jobs and want to perform efficiently in Tech Support roles.

Free Technical Support Fundamentals Course

• • • Google via Coursera
    • 1,112,369+ already enrolled!
    • ★★★★★ (112,580 Ratings)

This “Free Technical Support Fundamentals” course is all about introducing learners to the world of Information Technology.

• The best thing about this course is its focus on explaining the different facets of information technology including computer hardware, customer service, troubleshooting, etc.
• This course is for those who wish to cover all the important topics in IT in the best possible manner.

Desktop IT Support Level 1 & 2 in real life Online Course

• • • Tareq via Udemy
    • 2,999+ already enrolled!
    • ★★★★★ (794 Ratings)

This class is all about understanding what real-life troubleshooting for the IT help desk and IT support is.

• The reason why we chose this class is its focus on explaining the BitLocker issue and how you can suspend it and then get a BitLocker code.
• This class is for those who wish to understand how to change tape library server storage and many other things involved in IT support.

Related: Google IT Support Professional Certificate Review

Desktop Support IT Support IT Fundamentals Training Course

• • • Muhammad Ismail via Udemy
    • 16,852+ already enrolled!
    • ★★★★★ (185 Ratings)

In this course, you will understand the desktop support fundamentals in the best possible manner.

• The best thing about this course is its focus on explaining all about desktop support and IT support.
• This course is for those who are interested in learning the IT fundamentals from the comfort of their home.

Free IT Helpdesk Training Classes

• • • via LinkedIn

Are you looking for the best training material required to stay on top of your game and stay the best? LinkedIn Learning has got you covered with the best IT helpdesk courses and training. Whether you want to become an IT support technician or gain skills relevant to IT administration. Similarly, wish to understand the management fundamentals or whatever it is you wish to learn about IT helpdesk, LinkedIn Learning has a course for you.

Start and Run a Successful IT Support Company

• • • Jonathan Edwards via Udemy
    • 2,228+ already enrolled!
    • ★★★★★ (428 Ratings)

In this class, you will be learning the different yet useful IT support services which are offered to the customers.

• The reason why we chose this class is its focus on explaining the different cloud services which can be offered to the customers.
• This class is for those who wish to learn to audit a client’s IT network and successfully apply a sales process.

IT Support Fundamentals – Learning Path

• • • Glenn Weadock via Pluralsight
    • 23 Hours of effort required!

This course is a beginner-level course for those who are interested in entry-level IT professional skills and concepts. This course teaches students to install, maintain, customize, and operate personal computers. Students will be able to learn more about hardware, networking, mobile devices, and hardware and networking troubleshooting. This course is also useful for those who want to learn about the CompTIA A+ Certification.

• The best thing about this course is that it is divided into different topics and is organized into different detailed concepts taught by numerous instructors who are all experts in this field. Their delivery style helps keep the learners focused and interested.
• This course is for people who want to join entry-level IT jobs like IT helps desks and want to have the basic knowledge that is required for these jobs. It is also beneficial for those who want to pass the CompTIA A+ Certification Exam.

IT Support Technical Skills Bootcamp

• • • Jobskillshare Community via Udemy
    • 719+ already enrolled!
    • ★★★★☆ (81 Ratings)

This bootcamp is all about explaining how you can gain skills that play an important part in getting an entry-level IT job.

• The best thing about this bootcamp is its focus on explaining how to provide end-to-end customer support in detail.
• This bootcamp is for those who wish to gain skills and build a portfolio that can showcase their potential and job readiness.

Benefits of IT Help Desk Certification

IT industry experts can enjoy many benefits by acquiring an IT help desk certification. Check out the benefits below:

1. Enhanced Technical Skills:

A thorough grasp of IT systems, software, and network infrastructure is provided via help desk certifications. Professionals acquire skills in identifying problems, diagnosing difficulties, and putting effective solutions into practice through specialized training.

2. Industry Recognition:

The IT sector generally acknowledges and appreciates IT help desk certifications. Possessing an acknowledged certification verifies your abilities and expertise, enhancing your potential for employment and professional progress.

3. Improved Problem-Solving Abilities:

The emphasis of help desk qualifications is on analytical and problem-solving skills. Professionals acquire the skills necessary to analyze complicated problems, locate their core causes, and develop effective solutions, enabling them to address client problems successfully and quickly.

4. Career Advancement Opportunities:

A range of professional routes and growth options are made available by obtaining an IT help desk certification. They increase your commitment to professional development, promotions, salary increases, and leadership roles in the IT support department.

5. Higher Earning Potential:

IT help desk specialists with certifications frequently make more money than those without certifications. Employers view this as a talent indicator to bring about advanced employment possibilities and more time for salary negotiations.

Final Thoughts

When it comes to IT support and help desk, there are many concepts and topics that are needed to be covered and that is why the above list of best IT support courses online free certifications have been compiled to help you get started. Thus enroll in an IT support and help desk course today and never stop learning.