Home Collections 11 Best + Free Customer Service Courses with Certificates

11 Best + Free Customer Service Courses with Certificates

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Customer service is something that plays a vital part in inspiring customer loyalty and making the employees’ jobs easier. When there is positive customer service, businesses can grow easily. Similarly, by providing great customer service, businesses or organizations can easily recover customer acquisition costs, foster brand loyalty, and even retain talent. To help you understand more about customer service and its importance, our team at takethiscourse.net has compiled a list of Best + Free Customer Service Courses with Certificates. With the help of courses and classes available in this well-research list, you can find the right course for yourself and start learning today.

# Course Name University/Organization Ratings Duration
1. Customer Service Foundations Training LinkedIn Learning ★★★★★ 4.7 1.5 Hours
2. Customer Service Mastery Class: Delight Every Customer Udemy ★★★★★ 4.6 2.5 Hours
3. Principles of Service Management Hanken School of Economics ★★★★★ 4.5 20 Hours
4. Customer Service Fundamentals Course Coursera ★★★★★ 4.8 24 Hours
5. Customer Service & Support For Customer Service Executives Udemy ★★★★★ 4.6 2.5 Hours
6. Customer Service Course: Problem-Solving and Troubleshooting LinkedIn Learning ★★★★★ 4.8 0.5 Hour
7. Create Customer Support Data with Google Sheets Coursera ★★★★★ 4.6 02 Hours
8. Customer Service Success Course: Take Your Skills to the Next Level Udemy ★★★★★ 4.5 09 Hours
9. Customer Service Class: Call Control Strategies LinkedIn Learning ★★★★★ 4.8 0.5 Hour
10. Managing Customer Expectations with Jagdish Sheth University System of Georgia 07 Hours
11. Brilliant Customer Service: How to Impress your Customers! Udemy ★★★★★ 4.6 02 Hours
In order to help our readers in taking a knowledgeable learning decision, TakeThisCourse.net has introduced a metric to measure the effectiveness of an online course. Learn more about how we measure an online course effectiveness.

Best + Free Customer Service Courses with Certificates

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Customer Service Foundations Training

      • Jeff Toister via LinkedIn Learning
      • 635,452+ already enrolled!
      • ★★★★★ (16,873 Ratings)
Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Good
★★★★☆
Fair
★★★☆☆
Fair
★★★☆☆

This is a beginner-level course that explains how you can use customer surveys to build rapport. Here you will understand the benefits of taking ownership of a problem.

  • The reason why we chose this course is its focus on explaining different ways of listening to serve your customers more efficiently. You will also understand the different types of needs that must be addressed for solving a specific problem.
  • This course is for those who wish to understand the foundations of customer service.

Coursera Plus Courses

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Customer Service Mastery Class: Delight Every Customer

      • Chris Croft via Udemy
      • 34,206+ already enrolled!
      • ★★★★★ (15,485 Ratings)

Customer Service Mastery- Delight Every Customer

Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Good
★★★★☆
Fair
★★★☆☆
Fair
★★★☆☆

Are you interested in mastering customer service and developing skills to perform even better? If yes, then this course is for you.

  • The best thing about this course is its focus on shedding light on different ideas on how to delight customers and stand out from competitors by providing customers with a unique experience.
  • This course is for those who wish to understand how to create customers that can stay loyal for life and sing your praises all the time.
This was a delightful course taught by an engaging speaker. I really loved all the stories and examples that he used regarding customer service. The instructor also explained how we can improve relations in the world of work. He gave really good suggestions that can be of great help in our everyday life while dealing with new customers. (Christine A, ★★★★★)

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Improving Communication Skills CourseImproving Communication Skills Course

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Effective Problem-Solving and Decision-MakingEffective Problem-Solving and Decision-Making

  • University of California via Coursera
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Principles of Service Management

      • Hanken School of Economics via Futurelearn
      • 9,852+ already enrolled!
      • ★★★★★ (42 Ratings)

Principles of Service Management

Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Excellent
★★★★★
Fair
★★★☆☆
Fair
★★★☆☆

In this engaging course, you will get to explore a service-based approach to marketing and management which can help you serve your customers the better way.

  • The reason why we chose this course is its focus on explaining how to identify and understand central theories, concepts, and models within service management.
  • This course is for those who wish to explore the relevance of and opportunities for service-based thinking in business operations.
An excellent course that has been designed and delivered in a great way. The best part of the course was the three instructors assisting and helping us grasp concepts which I really appreciate. (Fred K, ★★★★★)

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Customer Service Fundamentals Course

      • Knowledge Accelerators via Coursera
      • 20,454+ already enrolled!
      • ★★★★★ (1,295 Ratings)
Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Excellent
★★★★★
Good
★★★★☆
Good
★★★★☆

This is a beginner-level course that sheds light on communication skills and how empathetic behavior can lead to better customer service.

  • The best thing about this course is its focus on explaining the process adherence to make sure proper flow and service level agreements are met.
  • This course is for those who wish to understand how to do problem-solving to research an issue and then find an appropriate solution.

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Customer Service & Support For Customer Service Executives

      • Salil Dhawan via Udemy
      • 1,313+ already enrolled!
      • ★★★★★ (522 Ratings)

Customer Service & Support For Customer Service Executives

Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Good
★★★★☆
Fair
★★★☆☆
Fair
★★★☆☆

In this course, the instructor will talk about the fundamental principle of customer service in detail.

  • The reason why we chose this course is its focus on explaining the importance and role of customer service in any business.
  • This course is for those who wish to develop a core understanding of the role of a customer service executive.
This was an amazing course that helped me learn so much about how to handle an upset customer. Even though understanding it was a little tricky but once you start to develop an interest, everything becomes much clear. (Erika F, ★★★★★)

 

Continue with more Customer Service Courses with Certificates…

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Customer Service Course: Problem-Solving and Troubleshooting

      • Noah Fleming via LinkedIn Learning
      • 14,792+ already enrolled!
      • ★★★★★ (621 Ratings)

Customer Service

Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Excellent
★★★★★
Fair
★★★☆☆
Fair
★★★☆☆

In this beginner-level course, you will learn what critical problem solving and troubleshooting for common sense customer service is.

  • The best thing about this course is its focus on explaining how to deal with issues while maintaining a positive relationship with the customers.
  • This course is for those who wish to learn to identify and resolve larger systemic issues within their company.
This course has helped me learning so much about how to solve issues regarding customer service. (Abigail Udo, ★★★★★)

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Create Customer Support Data with Google Sheets

      • Coursera Project Network via Coursera
      • 9,017+ already enrolled!
      • ★★★★★ (368 Ratings)
Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Excellent
★★★★★
Fair
★★★☆☆
Fair
★★★☆☆

In this class, the instructor will explain how to create formulas within the Google Sheets to build upon raw data.

  • The reason why we chose this class is its focus on explaining how to create drop downs and check boxes using the data validation tool.
  • This course is for those who wish to understand how to link raw data from multiple tabs into a single one and other things about Google Sheets.
This was an excellent course that taught me great skills regarding how to do research work or analysis of any type of survey data. This course can be recommended to all those who wish to learn to use Google Sheets. (Tshewang J, ★★★★★)

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Customer Service Success Course: Take Your Skills to the Next Level

      • Viktoriya Maya via Udemy
      • 14,668+ already enrolled!
      • ★★★★★ (1,464 Ratings)

Customer Service Success- Take Your Skills to the Next Level

Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Good
★★★★☆
Fair
★★★☆☆
Fair
★★★☆☆

Do you want to learn to build rapport with customers and understand how to improve the customer satisfaction level and your job performance as well? If yes, then this course is for you.

  • The best thing about this course is its focus on explaining how to acquire and implement strategies that can exceed customer’s expectations and help you stand out from the competition.
  • This course is for those who wish to learn all about the value of customer service and the impact it has on your company and job satisfaction.
This was a clear, informative and very engaging course with a lot of takeaways for beginners. The downloadable resources were the most helpful and the entire content was explained in a clear manner. I really liked the sample responses provided that can be used in specific situations. (Barbara S, ★★★★★)

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Customer Service Class: Call Control Strategies

      • Myra Golden via LinkedIn Learning
      • 221,260+ already enrolled!
      • ★★★★★ (3,192 Ratings)

Customer Service- Call Control Strategies

Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Excellent
★★★★★
Fair
★★★☆☆
Fair
★★★☆☆

This is an intermediate-level course that explains why calls get out hand and what kind of strategies can be implemented to stop this from happening.

  • The reason why we chose this course is its focus on explaining how to use a limited response and take control with close-ended questions.
  • This course is for those who wish to get access to a variety of actionable tips to turn long and problematic phone calls into polite and efficient interactions.
The course was perfect and had the right amount of content to offer. The lectures were neither too long nor short but very interesting to learn from. (Tracey Hill, ★★★★★)

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Managing Customer Expectations with Jagdish Sheth

      • University System of Georgia via Coursera
      • 07 Hours of effort required!

This class explains how to use human resource functions for shaping customer expectations, in the same way, HR shapes employee expectations.

  • The reason why we chose this class is its focus on explaining why abandoning customers with unrealistic expectations can improve the bottom line.
  • This class is for those who wish to understand why customers’ attitudes are becoming more divergent and how to deal with them.

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Brilliant Customer Service: How to Impress your Customers!

      • Lecturio GmbH via Udemy
      • 24,080+ already enrolled!
      • ★★★★★ (11,828 Ratings)

Brilliant Customer Service

Online Course Effectiveness Score 
Content Engagement Practice Career Benefit
Excellent
★★★★★
Good
★★★★☆
Fair
★★★☆☆
Fair
★★★☆☆

This course will help you understand how to enhance your customer support and implement strategies that can ensure high-quality customer service.

  • The best thing about this course is its focus on explaining how to handle complaints as soon as received.
  • This course is for those who wish to learn to deal with difficult or angry customers.
I really enjoyed learning from this course. The presentation was good, the slides were presented in a professional manner and the instructor shared many useful tips regarding customer service. (Yolanda B, ★★★★★)

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