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Setting Expectations & Assessing Performance Issues

University of California Davis

March 9, 2021

Course Highlights

UC Davis via Coursera
18 hours of effort required
15,102+ already enrolled!
★★★★★ (431 Ratings)

If you do not have the foggiest thought about where you are going, any road will take you there. Quite possibly the main job of a director is to guarantee everybody knows the objective. The best supervisors set desires and survey their workers’ presentation against those desires, and adopt a training strategy to assisting them with getting the objective. That is actually what you will figure out how to do in this course. You will investigate how to cooperatively create desires with those you lead.At the point when you experience desires that are not being met, you will figure out how to utilize “Training Algebra” to decide the hidden issues that are hindering execution, and how to react as a trough mentor.

Syllabus:

Course Overview & Designing Performance Expectations

This module provides an overview of the entire course and then moves into talking about performance expectations. We’ll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.

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Key Performance Indicators and Accountability

We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It’s now time to turn to the subject of accountability. We’ll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.

Diagnosing and Addressing Performance Gaps

In this module you will learn how to detect and resolve performance gaps for members of your teams. You’ll learn about a process called “Coaching Algebra,” and explore some effective strategies for coaching both skill set and mindset performance gaps.

Specialization Milestone 1: Define Your Coaching Philosophy

In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you’ve learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.